Customer Experience Lead — Create WOW at Retail

Five Below; Dover (DE); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is seeking a Store Leader (Hourly) to guide a crew in delivering WOW customer service and maintaining a high-energy, low-cost retail environment. You will supervise front-end operations, merchandising, and daily store activities to meet performance goals.

The role requires leadership experience, strong communication, and the ability to multi-task in a fast-paced setting. Flexible scheduling and weekend shifts are common in this hourly position.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and ensure a fast, friendly checkout.
• Train crew on the BEST customer service experience.
• Lead the store to achieve customer service score goals set by leadership.
• Oversee front-end operations and merchandising to brand standards.
• Open/close procedures; keep store clean and ready for customers.
• Recruit, train, coach and supervise crew members.
• Coordinate with store leadership on merchandising and recovery; maintain stock area.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Leader (Hourly) to guide a crew in delivering WOW customer service and maintaining a high-energy, low-cost retail environment. You will supervise front-end operations, merchandising, and daily store activities to meet performance goals.

The role requires leadership experience, strong communication, and the ability to multi-task in a fast-paced setting. Flexible scheduling and weekend shifts are common in this hourly position.