Customer Experience & Loss Prevention Associate

The TJX Companies, Inc.; Lake Forest (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care options

Job summary

HomeGoods, a part of The TJX Companies, Inc., is seeking team members to support a positive customer shopping experience and partner with store teams and Loss Prevention. You will engage customers, deter theft, and ensure accurate checkout procedures while upholding safety and confidentiality.

This role requires excellent communication, adaptability to changing directions, and the ability to work a flexible schedule.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Communication skills

Adaptability

Team player

Flexible schedule

Retail experience

Job description

HomeGoods, a part of The TJX Companies, Inc., is seeking team members to support a positive customer shopping experience and partner with store teams and Loss Prevention. You will engage customers, deter theft, and ensure accurate checkout procedures while upholding safety and confidentiality.

This role requires excellent communication, adaptability to changing directions, and the ability to work a flexible schedule.