Customer Experience & Loss Prevention Associate

The TJX Companies, Inc.; Fort Worth (TX); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Job summary

The TJX Companies, Inc. HomeGoods Fort Worth store is seeking a customer service–oriented associate to support a positive shopping experience and partner with store teams and Loss Prevention.

You will engage customers, deter theft, assist with checkouts, and help maintain a secure, welcoming environment while following policies and procedures. A 0–2 year retail or security background is a plus.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Communication skills

Adaptability

Team player

Flexible schedule

Retail/security experience

Job description

The TJX Companies, Inc. HomeGoods Fort Worth store is seeking a customer service–oriented associate to support a positive shopping experience and partner with store teams and Loss Prevention.

You will engage customers, deter theft, assist with checkouts, and help maintain a secure, welcoming environment while following policies and procedures. A 0–2 year retail or security background is a plus.