Loss Prevention & Customer Experience Associate

The TJX Companies, Inc.; Collegeville (PA); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program

Smoking cessation support

Bereavement leave

401(k) contributions for associates

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union access

Referral bonuses

Job summary

HomeGoods at The TJX Companies, Inc. is hiring at our Collegeville, PA store. This role supports a positive customer shopping experience and collaborates with store teams and Loss Prevention to deter dishonesty while maintaining operational procedures.

You will provide courteous service, engage customers, and help maintain a safe, efficient checkout environment. The position requires flexibility, strong communication, and up to 2 years in retail or security.

Qualifications

• Excellent communication skills and good judgment.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Deters acts of dishonesty within established customer service guidelines
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Skills

Customer service

Communication

Flexibility

Team collaboration

Retail experience

Job description

HomeGoods at The TJX Companies, Inc. is hiring at our Collegeville, PA store. This role supports a positive customer shopping experience and collaborates with store teams and Loss Prevention to deter dishonesty while maintaining operational procedures.

You will provide courteous service, engage customers, and help maintain a safe, efficient checkout environment. The position requires flexibility, strong communication, and up to 2 years in retail or security.