Customer Experience & Logistics Account Specialist

InterChange Group, Inc.; Virginia; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401K Plan with up to 4% Match

Wellness Reimbursement

Life Insurance

Paid Time Off

Job summary

InterChange Group, Inc. is seeking a Customer Experience Clerk to manage administrative tasks for inbound receipts and outbound shipments in a fast-paced facility in Virginia. You will liaise between operations and customers to ensure orders are processed accurately and on time.

The role requires two years with an enterprise software package and three years of MS Office, with familiarity in WMS and optional EDI experience. Join a team-oriented environment offering benefits and room for growth.

Qualifications

• High school diploma or GED required.
• 2+ years with an enterprise-level software package.
• 3+ years of Microsoft Office experience (Word, Excel, Outlook).
• Experience with Enterprise Data Exchange (EDI) is a plus.

Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into the Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verify inventory on-hand and notify customers of shortages.
• Ensure proper rotation of inventory and adequate dates on products.
• Prioritize, print, distribute, and collect paperwork for dock operations.
• Reassign inventory as requested by warehouse staff.
• Review Bills of Lading for accuracy and print as requested.
• Record and review receipt and shipment details in the WMS.
• Process and send EDI communications to customers.
• Organize and file completed paperwork.
• Assist with reconciling inventory discrepancies.

Skills

Communication

Teamwork

Multi-tasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

WMS

EDI (experience)

Job description

InterChange Group, Inc. is seeking a Customer Experience Clerk to manage administrative tasks for inbound receipts and outbound shipments in a fast-paced facility in Virginia. You will liaise between operations and customers to ensure orders are processed accurately and on time.

The role requires two years with an enterprise software package and three years of MS Office, with familiarity in WMS and optional EDI experience. Join a team-oriented environment offering benefits and room for growth.