Customer Experience Account Specialist

InterChange Group, Inc.; Virginia; On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401K Plan with up to 4% Match

Wellness Reimbursement

Life Insurance

Paid Time Off

Job summary

InterChange Group, Inc. is seeking a Customer Experience Clerk to manage administrative tasks for inbound receipts and outbound shipments in a fast-paced facility in Virginia. You will liaise between operations and customers to ensure orders are processed accurately and on time.

The role requires two years with an enterprise software package and three years of MS Office, with familiarity in WMS and optional EDI experience. Join a team-oriented environment offering benefits and room for growth.

Qualifications

• High school diploma or GED required.
• 2+ years with an enterprise-level software package.
• 3+ years of Microsoft Office experience (Word, Excel, Outlook).
• Experience with Enterprise Data Exchange (EDI) is a plus.

Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into the Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verify inventory on-hand and notify customers of shortages.
• Ensure proper rotation of inventory and adequate dates on products.
• Prioritize, print, distribute, and collect paperwork for dock operations.
• Reassign inventory as requested by warehouse staff.
• Review Bills of Lading for accuracy and print as requested.
• Record and review receipt and shipment details in the WMS.
• Process and send EDI communications to customers.
• Organize and file completed paperwork.
• Assist with reconciling inventory discrepancies.

Skills

Communication

Teamwork

Multi-tasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

WMS

EDI (experience)

Job description

Founded in 1993 as The Warehouse Company, InterChange Group, Inc. is a regional Third Party Logistics (3PL) provider and developer based in Harrisonburg, VA. With a building portfolio of nearly 2.0million SF, over 500 acres of prime industrial/commercial land and a staff of highly experienced warehousemen, InterChange is positioned to meet the supply chain and distribution needs of any company.

We offer competitive starting wages as well as a comprehensive benefits package, including:

• Health, Dental and Vision
• 401K Plan with up to 4% Match
• Wellness Reimbursement
• Life Insurance
• Paid Time Off

InterChange is an Equal Opportunity Employer and we value Diversity and Inclusion in our workplace.

Day Shift

5:00 am - 5:00 pm *** Rotating Shift, Work Every other Weekend ***

Night Shift

5:00 pm - 5:00 am *** Rotating Shift, Work Every other Weekend ***

Night Shift (Monday to Friday)

- Monday to Friday - 5:00 pm to 2:00 am

Compensation

$19.00 to $23.00 / hour (DOE)

Position Overview

Primary responsibilities involve the administrative, organization and system handling of inbound receipts and outbound shipments. The Individual will communicate directly with the customer and internally with warehouse operations to ensure customer needs are satisfied. This individual will serve as a liaison between our Operations team and the customer.

Department

Customer Experience

Reports to

Customer Experience Supervisor

Duties and Responsibilities

• Regularly communicate with and respond to customer calls and emails.
• Assist drivers with directions to facility as necessary.
• Receive material into Warehouse Management System (WMS).
• Generate and process orders in the WMS.
• Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
• Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
• Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
• Reassign inventory as requested by warehouseman.
• Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
• Scan completed paperwork to customer as required.
• Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
• Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
• Process and send electronic data interchange (EDI) communication as necessary to customer.
• Organize and file completed paperwork.
• Assist with reconciling inventory and correcting discrepancies.
• Assist operations with researching missing pallets.
• Import/export files to/from Excel to alleviate data entry and for analysis.
• Confirm transaction charges are accurate for the billing process.
• Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.

Prior Work Related Experience Required

• A minimum of two years’ experience working with an enterprise-level software package.
• A minimum of three years’ experience with Microsoft Office (Word, Excel, Outlook).
• Experience with electronic data interchange (EDI) a plus (not required).
• Experience working in a team environment and/or managing team members.

Minimum Qualifications Required

• Education – High school diploma or GED equivalent.
• Organizational – Ability to administer, organize, and file paperwork.
• Communicative – Ability to communicate via email and the telephone effectively and efficiently.
• Computer Literacy – Ability to operate a computer and willingness to learn and utilize InterChange's warehouse management system software.
• Multi-Tasking Capability – Ability to handle more than one task at a time.

**Pre-employment background check, drug test, and physical are required**