Customer Experience & Loans Specialist

Frontier Farm Credit; Town of Thorp (WI); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

Retirement Plans: 401(k)

Paid Time Off

Life and disability insurance

Employee Assistance Program (EAP)

Wellness programs

Tuition assistance

Short-term incentive pay

Job summary

Frontier Farm Credit is seeking a Customer Experience Specialist to guide customers through the loan process, provide high-level service, and support the sales team. The role involves handling inquiries, coordinating applications, and ensuring smooth office operations across channels.

Ideal candidates have an Associate's degree in Business/Finance or related fields and at least two years of customer service experience. Office coordination and payment processing are also included in this role.

Qualifications

• Two years' customer service experience or equivalent work experience.

Responsibilities

• Facilitate the customer journey through the loan process and all aspects of product delivery before, during and after the closing.
• Be the customer’s point-of-contact, establishing strong relationships by providing exceptional service and support.
• Engage with customers, prospects, team members and visitors through phone, in-person, and digital channels.
• Accountable for application processing and coordination from the point of application through obtaining signatures.

Skills

Customer service

Education

Associate's degree in Business/Finance or related majors

Job description

Frontier Farm Credit is seeking a Customer Experience Specialist to guide customers through the loan process, provide high-level service, and support the sales team. The role involves handling inquiries, coordinating applications, and ensuring smooth office operations across channels.

Ideal candidates have an Associate's degree in Business/Finance or related fields and at least two years of customer service experience. Office coordination and payment processing are also included in this role.