Customer Experience & Banking Support Specialist

Horizon Farm Credit; United States; Hybrid; USD 43,000 - 61,000; Full time

Benefits offered by this job

Medical insurance with dental & vision

401(k) with matching

Paid time off

Tuition reimbursement

Student loan reimbursement

Leadership development opportunities

Maternity leave

Job summary

Horizon Farm Credit is seeking a Customer Care Specialist to join our team. You’ll be the first contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.

We value proactive, detail-oriented professionals with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment. The role may be based in any branch, with hybrid remote options.

Qualifications

• 2+ years of customer service or call center experience.
• Experience in banking or finance industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Process service requests and support digital banking users.
• Assist with payment processing and account maintenance.
• Perform administrative duties to support branch operations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organizational skills

Self-starter

Job description

Horizon Farm Credit is seeking a Customer Care Specialist to join our team. You’ll be the first contact for customers, handling phone and email inquiries, processing service requests, and supporting digital banking users.

We value proactive, detail-oriented professionals with a passion for delivering exceptional customer service in a fast-paced, team-oriented environment. The role may be based in any branch, with hybrid remote options.