Rural Banking: Loan & Customer Experience Specialist

AgCountry Farm Credit Services; Minot (ND); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Life and disability insurance

Employee Assistance Program (EAP)

Tuition assistance

Short-term incentive pay

Job summary

AgCountry Farm Credit Services is seeking a Customer Experience Specialist to guide customers through the loan process and post-closing support across multiple channels. You will build strong relationships, address inquiries, and assist with customer-facing technology while managing office operations.

This role emphasizes service quality and teamwork in a finance environment. Ideal candidates will have at least two years in customer service, an associate degree or equivalent experience, and the

Qualifications

• Minimum two years of customer service experience or equivalent work experience.
• Preferred Associate's Degree in Business, Finance or related field.

Responsibilities

• Document customer interactions and see issues through to resolution, escalate when needed.
• Handle monetary transactions and respond to payments, interest, and account changes.
• Coordinate loan applications from submission to signatures and renewal status.

Skills

Customer service

Administrative support

Communication

Education

Associate's degree or equivalent work experience

Job description

AgCountry Farm Credit Services is seeking a Customer Experience Specialist to guide customers through the loan process and post-closing support across multiple channels. You will build strong relationships, address inquiries, and assist with customer-facing technology while managing office operations.

This role emphasizes service quality and teamwork in a finance environment. Ideal candidates will have at least two years in customer service, an associate degree or equivalent experience, and the