Customer Experience Leader – Train, Wow & Delight Guests

Five Below; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Five Below in Florida is seeking a Store Manager to lead daily store operations and deliver WOW customer service. You will supervise front-end tasks, coach a high-energy team, recruit and develop crew, and ensure brand standards are met. The role requires strong communication, multitasking, and flexibility to work weekends and peak hours.

The position emphasizes growth, teamwork, and a dynamic shopping experience where you help guests say yes to the newest, coolest items at great values.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and adapt in a fast-paced retail environment.

Responsibilities

• Wows customers through personal contact and friendly service.
• Trains crew on the BEST customer service experience and fast checkout.
• Leads store to achieve and maintain customer service score goals.
• Oversees front-end operations and merchandising to brand standards.
• Ensures front-end equipment works and staff are trained.
• Opens and closes the store, maintains cleanliness and stock readiness.
• Performs store manager duties when needed.
• Partners with the store manager to recruit, train, coach, and supervise crew.
• Reviews corporate communications and responds appropriately.
• Collaborates with leadership on merchandising and recovery.
• Performs store maintenance including cleaning and stock room tasks.

Skills

Team leadership

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Five Below in Florida is seeking a Store Manager to lead daily store operations and deliver WOW customer service. You will supervise front-end tasks, coach a high-energy team, recruit and develop crew, and ensure brand standards are met. The role requires strong communication, multitasking, and flexibility to work weekends and peak hours.

The position emphasizes growth, teamwork, and a dynamic shopping experience where you help guests say yes to the newest, coolest items at great values.