Customer Experience Leader | Retail Training & Service

Five Below; Arcadia (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Five Below in Arcadia, Florida is seeking a store leadership professional to manage daily operations and drive exceptional customer service. You will lead front-end activities, train and coach crew members, and collaborate with the store manager to meet brand standards and sales goals.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Manages front-end operations and ensures merchandise meets brand standards.
• Trains and supervises crew to deliver fast, friendly check out.
• Leads store to achieve customer service score goals.
• Maintains store cleanliness and readiness.
• Opens and closes store and performs manager duties in absence of the store manager.
• Partners with store manager to recruit, train, and develop crew.

Skills

Leadership

Customer service

Verbal communication

Written communication

Multi-tasking

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Arcadia, Florida is seeking a store leadership professional to manage daily operations and drive exceptional customer service. You will lead front-end activities, train and coach crew members, and collaborate with the store manager to meet brand standards and sales goals.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment.