Customer Experience Leader - Store Ops & Training

Five Below; Evanston (IL); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Five Below is seeking a store leader to guide crew toward delivering WOW customer service and meeting performance goals in a fast-paced retail setting in Evanston, IL. You will train staff, supervise front-end operations, and help maintain store standards while ensuring safety and guest satisfaction.

The role requires at least a high school diploma, two years of management experience, and strong communication skills. Flexible scheduling and duties across opening/closing are included.

Formación

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilidades

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Conocimientos

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Educación

High School diploma or equivalent

College experience preferred

Descripción del empleo

Five Below is seeking a store leader to guide crew toward delivering WOW customer service and meeting performance goals in a fast-paced retail setting in Evanston, IL. You will train staff, supervise front-end operations, and help maintain store standards while ensuring safety and guest satisfaction.

The role requires at least a high school diploma, two years of management experience, and strong communication skills. Flexible scheduling and duties across opening/closing are included.