Customer Experience Leader - Service & Front-End Ops

Five Below Inc; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Five Below is seeking a store supervisor in the United States to lead daily front-end operations, train crew, and drive customer service excellence in a fast-paced environment.

You will partner with the store manager to recruit and develop staff, ensure brand standards, and manage opening/closing procedures, merchandising, and guest experience. This role starts at $16.73/hour and is full-time, with growth opportunities at a rapidly expanding retailer.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

People management

Communication skills

Multi-tasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store supervisor in the United States to lead daily front-end operations, train crew, and drive customer service excellence in a fast-paced environment.

You will partner with the store manager to recruit and develop staff, ensure brand standards, and manage opening/closing procedures, merchandising, and guest experience. This role starts at $16.73/hour and is full-time, with growth opportunities at a rapidly expanding retailer.