Customer Experience Leader - Retail & Training

Goodwill San Antonio; San Antonio (TX); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Goodwill San Antonio is seeking a Customer Experience Leader (CEL) to ensure the highest level of service on the sales floor, dressing rooms, and merchandising. You'll train cashiers, monitor performance, and handle refunds when needed, staying on the floor to boost shopper satisfaction.

You'll greet customers warmly, guide their shopping, and maintain clean, organized spaces. This role emphasizes teamwork, loss prevention awareness, and dependable attendance in a dynamic retail environment.

Competenze

• Minimum 6 months to 1 year of experience in a retail customer service environment.
• Excellent verbal communication with customers and coworkers.
• Ability to work effectively as part of a team to achieve goals.
• Ability to bend, lift, and move as part of daily duties.

Mansioni

• Greet customers in a friendly and courteous manner and assist with shopping needs.
• Provide customer service and cashier training to all cashiers.
• Monitor cashier performance and assist in refunds/voids when needed in the absence of a manager.
• Maintain orderly textiles/clothing racks and restock proactively.
• Adhere to loss prevention and inventory control procedures.

Conoscenze

Customer service

Verbal communication

Teamwork

Selling techniques

Descrizione del lavoro

Goodwill San Antonio is seeking a Customer Experience Leader (CEL) to ensure the highest level of service on the sales floor, dressing rooms, and merchandising. You'll train cashiers, monitor performance, and handle refunds when needed, staying on the floor to boost shopper satisfaction.

You'll greet customers warmly, guide their shopping, and maintain clean, organized spaces. This role emphasizes teamwork, loss prevention awareness, and dependable attendance in a dynamic retail environment.