Customer Experience Leader — Inspire Teams & Elevate Service

Goodwill-SAN-Antonio; Seguin (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill San Antonio is seeking a Customer Experience Leader to champion top-tier service on the sales floor. You’ll engage customers, guide their shopping experience and help with merchandising while coaching cashiers and ensuring smooth daily operations.

The role emphasizes teamwork, loss-prevention awareness, and maintaining a clean, welcoming environment that reflects Goodwill's mission and supports the store's revenue and community programs.

Qualifications

• Experience in retail customer service environments.
• Ability to train and coach cashiers and sales staff.
• Strong communication and teamwork skills.

Responsibilities

• Greet customers and provide exceptional service to drive sales.
• Lead cashier teams, monitor performance and coach as needed.
• Maintain clean, organized sales floor and handle basic register duties when needed.

Skills

Customer service

Verbal communication

Teamwork

Cashier training

Loss prevention awareness

Education

High school diploma

Tools

POS system

Job description

Goodwill San Antonio is seeking a Customer Experience Leader to champion top-tier service on the sales floor. You’ll engage customers, guide their shopping experience and help with merchandising while coaching cashiers and ensuring smooth daily operations.

The role emphasizes teamwork, loss-prevention awareness, and maintaining a clean, welcoming environment that reflects Goodwill's mission and supports the store's revenue and community programs.