Customer Experience Leader - Grow & Lead with Purpose

Goodwill-SAN-Antonio; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill San Antonio is seeking a Customer Experience Leader to ensure the highest level of customer engagement and maintain a clean, organized sales floor. The role emphasizes training cashiers, supporting service excellence, and visible leadership on the shop floor.

The position focuses on improving customer interactions, maintaining product displays, and safeguarding store assets through loss prevention practices.

Qualifications

• Minimum 6 months to 1-year minimum experience in retail customer service.
• Excellent verbal communication with customers and co-workers.
• Ability to bend, lift, grasp and move continuously through the day.

Responsibilities

• Greet customers in a friendly and courteous manner; connect with shoppers and guide their shopping needs.
• Provide continuous customer service and cashier training to all cashiers.
• Monitor performance and coach cashiers and sales staff to ensure high levels of service.
• Hang, arrange and maintain orderly textiles/clothing racks on the sales floor; keep displays tidy.
• Operate cash register on rare occasions for customer experience needs; handle refunds/voids as needed.

Skills

Retail customer service

Verbal communication

Teamwork

Physical stamina

Job description

Goodwill San Antonio is seeking a Customer Experience Leader to ensure the highest level of customer engagement and maintain a clean, organized sales floor. The role emphasizes training cashiers, supporting service excellence, and visible leadership on the shop floor.

The position focuses on improving customer interactions, maintaining product displays, and safeguarding store assets through loss prevention practices.