Store Experience Leader

Goodwill-SAN-Antonio; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill San Antonio is seeking a Customer Experience Leader to ensure superior service on the sales floor. You will engage with customers, help locate items, and support cashiers when needed to maintain a fast, friendly checkout experience.

You will train and coach cashiers, monitor performance, and keep textiles and racks tidy and well displayed. A passion for community service and teamwork is essential.

Qualifications

• Minimum 6 months to 1-year minimum experience working successfully in retail customer service oriented environment.
• Excellent verbal communication skills with customers and co-workers, with ability to effectively work as a team to achieve mission goals.
• Ability to bend, lift, grasp and move continuously through the day.
• Must be able to meet the physical requirements of the position.

Responsibilities

• Greet customers in a friendly and courteous manner and assist with shopping needs.
• Provide cashier training and monitor cashiers and sales floor staff.
• Perform refunds and void approvals in the absence of a manager.
• Hang, arrange and maintain textiles/clothing racks; restock as needed.
• Maintain selling floor presentations and ensure cleanliness and organization.
• Adhere to loss prevention and inventory control procedures.
• Occasionally operate cash register for customer transactions when needed.
• Receive payments and handle cash, debit, credit and gift cards; issue receipts.

Skills

Retail customer service

Verbal communication

Teamwork

Cashier training

Job description

Goodwill San Antonio is seeking a Customer Experience Leader to ensure superior service on the sales floor. You will engage with customers, help locate items, and support cashiers when needed to maintain a fast, friendly checkout experience.

You will train and coach cashiers, monitor performance, and keep textiles and racks tidy and well displayed. A passion for community service and teamwork is essential.