Customer Experience Leader — Growth & Impact

Goodwill-SAN-Antonio; San Antonio (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Store purchase discounts

Paid time off

Tuition reimbursement

Job summary

Goodwill San Antonio is seeking a Customer Experience Leader to champion exceptional service on the sales floor, supervise cashiers, and ensure clean, well-merchandised stores. You will train staff, monitor performance, process refunds when needed, and model friendly, helpful interactions with customers.

This role emphasizes attendance, safety, and compliance while supporting store operations. Prior retail experience, strong communication, and the ability to stand for long periods are required;

Qualifications

• 6 months to 1 year of experience in a retail customer service setting.
• Excellent verbal communication with customers and co-workers.
• Ability to work as part of a team to achieve goals.

Responsibilities

• Greet customers in a friendly manner and guide their shopping needs.
• Provide customer service and assist cashiers as needed.
• Coach cashiers and sales floor staff on service quality.
• Handle refunds and voids in the absence of a manager.
• Maintain orderly selling floors, restock, and ensure safety/compliance.

Skills

Retail customer service

Verbal communication

Teamwork

Cashier training

Tools

POS system

Job description

Goodwill San Antonio is seeking a Customer Experience Leader to champion exceptional service on the sales floor, supervise cashiers, and ensure clean, well-merchandised stores. You will train staff, monitor performance, process refunds when needed, and model friendly, helpful interactions with customers.

This role emphasizes attendance, safety, and compliance while supporting store operations. Prior retail experience, strong communication, and the ability to stand for long periods are required;