Customer Experience Leader: Grow, Lead, Serve

Goodwill San Antonio; San Antonio (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill San Antonio is seeking a Customer Experience Leader to ensure superior store service, cleanliness, and merchandising. The role emphasizes customer engagement, training cashiers, and maintaining presentation standards on the sales floor.

You will lead a team on the shop floor, help customers, and assist with occasional cash handling. This full-time on-site position offers growth through internal development and comprehensive benefits.

Qualifications

• 6 months to 1 year experience in retail customer service.
• Excellent verbal communication with customers and co-workers.
• Ability to bend, lift, grasp and move continuously.
• Must maintain valid driver's license if driving for company business.

Responsibilities

• Greet customers in a friendly, courteous manner.
• Assist customers locating items and answering questions.
• Provide cashier training and monitor performance of cashiers.
• Handle POS transactions and refunds as needed in absence of a manager.
• Maintain orderly, clean selling floors and restrooms.

Skills

Customer service

Teamwork

Cashier training

Job description

Goodwill San Antonio is seeking a Customer Experience Leader to ensure superior store service, cleanliness, and merchandising. The role emphasizes customer engagement, training cashiers, and maintaining presentation standards on the sales floor.

You will lead a team on the shop floor, help customers, and assist with occasional cash handling. This full-time on-site position offers growth through internal development and comprehensive benefits.