Customer Experience Leader - Retail Store Ops & Training

Five Below, Inc.; Macon, Northern (GA, KY); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Five Below, Inc. in Macon, GA is seeking a Customer Experience Manager to lead store operations and deliver WOW customer service. You will train crew on the BEST customer service experience, oversee front-end operations, and ensure brand standards are met.

You will partner with the store manager to recruit, coach, and develop team members, manage opening/closing procedures, and maintain store cleanliness and readiness for customers.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and composure under pressure.

Responsibilities

• Wows the customer through personal contact and trains crew on the BEST customer service experience.
• Leads the store to achieve and maintain customer service score goals.
• Oversees front-end operations and merchandising to brand standards.
• Ensures front-end equipment works and staff are trained.
• Executes opening/closing procedures and keeps the store clean and ready for customers.
• Performs store manager duties in the manager's absence.
• Partners to recruit, train, coach, develop and supervise crew members.
• Reviews corporate communications and responds accordingly.
• Collaborates with leadership on merchandising and recovery.
• Maintains stock room and store upkeep.

Skills

Management experience

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

HS diploma

College experience

Job description

Five Below, Inc. in Macon, GA is seeking a Customer Experience Manager to lead store operations and deliver WOW customer service. You will train crew on the BEST customer service experience, oversee front-end operations, and ensure brand standards are met.

You will partner with the store manager to recruit, coach, and develop team members, manage opening/closing procedures, and maintain store cleanliness and readiness for customers.