Customer Experience Leader - Retail Front End

Five Below Inc; Panama City Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Five Below Inc. in Panama City Beach, FL is seeking an energetic leader to oversee front-end operations and drive customer satisfaction in a fast-paced retail environment.

You will train crew, manage opening/closing, recruit and coach staff, and partner with store leadership to meet performance goals. Must be 18+, High School diploma, strong communication, multitasking and composure under pressure.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below Inc. in Panama City Beach, FL is seeking an energetic leader to oversee front-end operations and drive customer satisfaction in a fast-paced retail environment.

You will train crew, manage opening/closing, recruit and coach staff, and partner with store leadership to meet performance goals. Must be 18+, High School diploma, strong communication, multitasking and composure under pressure.