Customer Experience Leader: Inspire WOW Front End

Five Below Inc; Avon (OH); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below Inc. in Avon, OH is seeking a skilled store leader to oversee frontline operations and deliver WOW customer service. You will train and coach crew, manage daily sales, and ensure brand standards across merchandising, safety, and opening/closing procedures.

The role requires at least 2 years of management experience, excellent communication, and the ability to multi-task in a fast-paced retail environment. College experience preferred.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Skills

Customer service

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below Inc. in Avon, OH is seeking a skilled store leader to oversee frontline operations and deliver WOW customer service. You will train and coach crew, manage daily sales, and ensure brand standards across merchandising, safety, and opening/closing procedures.

The role requires at least 2 years of management experience, excellent communication, and the ability to multi-task in a fast-paced retail environment. College experience preferred.