Customer Experience Leader: Front-End & WOW Service

Five Below; Cedar City (UT); On-site; USD 1,705,000 - 2,428,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a store manager in Cedar City, UT to lead the crew and deliver exceptional customer service. You will train team members, manage front-end operations, and drive store performance in line with district goals.

The role requires at least 2 years of management experience, strong communication skills, and flexibility to work day/evening/weekend shifts in a fast-paced retail environment.

Qualifications

• Minimum 2 years of management experience.
• High School Graduate or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring a fast, friendly check out experience.
• Lead store to achieve and maintain customer service score goals provided by the District Manager.
• Lead front end operations; ensure front end merchandising meets brand standards.
• Open/close procedures; maintain store cleanliness and readiness for customers.

Skills

People management

Customer service leadership

Verbal communication

Written communication

Multi-tasking

Creative thinking

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store manager in Cedar City, UT to lead the crew and deliver exceptional customer service. You will train team members, manage front-end operations, and drive store performance in line with district goals.

The role requires at least 2 years of management experience, strong communication skills, and flexibility to work day/evening/weekend shifts in a fast-paced retail environment.