Customer Experience Leader — Front End & Training

The TJX Companies, Inc.; Berlin Township (NJ); On-site; USD 23,308 - 23,997; Full time

Job summary

Marshalls, part of The TJX Companies, Inc., is hiring at our West Berlin, NJ store. The role supports delivering excellent customer service, leads front-end teamwork, and ensures a clean, organized store while promoting loyalty programs.

The position requires flexibility for nights and weekends, strong merchandising knowledge, and the ability to train others. Join a diverse, collaborative environment with growth opportunities in a Fortune 100 company.

Qualifications

• Strong communication and organizational skills are required.
• Ability to multitask in a fast-paced retail environment.
• Experience in training and mentoring associates is a plus.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication skills

Organizational skills

Team player

Multi-tasking

Training others

Merchandising techniques

Tools

POS system

Job description

Marshalls, part of The TJX Companies, Inc., is hiring at our West Berlin, NJ store. The role supports delivering excellent customer service, leads front-end teamwork, and ensures a clean, organized store while promoting loyalty programs.

The position requires flexibility for nights and weekends, strong merchandising knowledge, and the ability to train others. Join a diverse, collaborative environment with growth opportunities in a Fortune 100 company.