Customer Experience Leader – Front-End & Service

Five Below; Elk River (MN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below in Elk River, MN is seeking a Customer Experience Manager to lead store operations, coach crew, and ensure a WOW customer experience. You will oversee front-end operations, training, opening/closing procedures, and daily maintenance to keep the store inviting and efficient.

The role requires a high school diploma or equivalent, college experience preferred, and at least two years of management experience, with strong communication and multi-tasking skills.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensure crew wow customers through personal contact and training on the BEST customer service experience.
• Lead assigned store to achieve customer service score goals set by the District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Open/close procedures, store cleanliness, and stock room organization.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Elk River, MN is seeking a Customer Experience Manager to lead store operations, coach crew, and ensure a WOW customer experience. You will oversee front-end operations, training, opening/closing procedures, and daily maintenance to keep the store inviting and efficient.

The role requires a high school diploma or equivalent, college experience preferred, and at least two years of management experience, with strong communication and multi-tasking skills.