Customer Experience Lead - Front-End & Service Excellence

Five Below; Hobbs (NM); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Benefits information available

Job summary

Five Below is seeking a passionate manager to lead a Hobbs, NM store with a focus on WOW customer service and store leadership. You will train crew, manage front-end operations, and ensure merchandise meets brand standards while maintaining a welcoming shopping environment.

The role requires minimum 2 years of management experience, strong communication, and flexibility to work varying shifts. This hourly position offers growth opportunities in a fast-paced retail setting.

Qualifications

• High School diploma or equivalent; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work a flexible schedule.

Responsibilities

• Wow customers through personal contact and great service.
• Lead assigned store to meet customer service score goals.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment is working and staff trained.
• Perform opening/closing procedures and keep the store clean.
• Assist with recruiting, training, coaching, and supervising crew members.

Skills

Leadership

Customer service

Communication

Multi-tasking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a passionate manager to lead a Hobbs, NM store with a focus on WOW customer service and store leadership. You will train crew, manage front-end operations, and ensure merchandise meets brand standards while maintaining a welcoming shopping environment.

The role requires minimum 2 years of management experience, strong communication, and flexibility to work varying shifts. This hourly position offers growth opportunities in a fast-paced retail setting.