Customer Experience Leader: Front-End & People Coach

Five Below Inc; Beaumont (TX); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below in Beaumont, TX is seeking a store leadership candidate to drive customer experience and operational excellence on the sales floor and behind the scenes.

The role focuses on training crew, meeting service score targets, managing front-end operations, and stepping in for the store manager when needed. The ideal candidate has prior management experience, strong communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Ability to multitask and remain composed under pressure.
• College experience preferred.

Responsibilities

• Wows customers through personal contact.
• Train crew on BE ST customer service and fast, friendly checkout.
• Lead store to achieve customer service score goals.
• Lead front-end operations and merchandising to brand standards.
• Ensure front-end equipment works and staff trained.
• Open/close procedures, cleanliness, recovery, and store readiness.
• Perform store manager duties in absence.
• Recruit, train, coach, and supervise crew with store manager.
• Review corporate communications and respond accordingly.
• Collaborate with leadership on merchandising and recovery.
• Perform store maintenance and housekeeping tasks.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Beaumont, TX is seeking a store leadership candidate to drive customer experience and operational excellence on the sales floor and behind the scenes.

The role focuses on training crew, meeting service score targets, managing front-end operations, and stepping in for the store manager when needed. The ideal candidate has prior management experience, strong communication, and the ability to multitask in a fast-paced retail environment.