Customer Experience Leader – Front End & Operations

Weis Markets; Town of Vestal (NY); On-site; USD 54,443,000 - 77,366,000; Full time

Job summary

Weis Markets is seeking an experienced Front End Supervisor to oversee all aspects of front-end operations at our Vestal, NY location. You will lead cashiers, ensure fast, friendly checkout, and foster excellent customer relations while upholding policy compliance.

Responsibilities include staff onboarding, training, scheduling, and maintaining store safety and cleanliness. You will also supervise front end standards, monitor promotions, and participate in daily huddles with the team.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree in business-related field desirable.
• Minimum 3 years’ experience in retail management or related field.

Responsibilities

• Oversees all front-end department operations and may assume total store operations.
• Promotes excellent customer relations and handles customer questions and concerns.
• Enforces cash handling controls and store policies. Trains front end associates.
• Schedules staff using the LMS and scheduling tools to meet weekly demands.
• Ensures safety, sanitation, and proper housekeeping of front end areas.

Skills

Customer service

Leadership

Cash handling

Training & development

Scheduling

Retail operations

Safety compliance

Education

High School Diploma or GED

Associate or Bachelor's in business (desirable)

Tools

LMS

POS system

Job description

Weis Markets is seeking an experienced Front End Supervisor to oversee all aspects of front-end operations at our Vestal, NY location. You will lead cashiers, ensure fast, friendly checkout, and foster excellent customer relations while upholding policy compliance.

Responsibilities include staff onboarding, training, scheduling, and maintaining store safety and cleanliness. You will also supervise front end standards, monitor promotions, and participate in daily huddles with the team.