Front End Experience Lead, Customer Satisfaction Champion

Weis Markets; Endwell (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Weis Markets is hiring for a front-end supervisor role in the Park Manor Plaza area. The position oversees store front-end operations, assists the Customer Experience Manager, and ensures efficient checkout through proper staffing and cash handling controls.

The role emphasizes customer service excellence, training of associates, and adherence to store policies, with competitive hourly pay and opportunities to improve the department’s performance.

Qualifications

• Experience in customer service and frontline store operations.
• Ability to supervise and train associates.
• Strong communication and problem-solving skills.

Responsibilities

• Promotes excellent customer relations and resolves concerns promptly.
• Oversees front-end operations and covers for Customer Experience Manager.
• Enforces cash handling controls and security measures.
• Assists with onboarding and training of customer experience associates.
• Schedules front-end staff to meet weekly demands and labor goals.
• Operates front-end scanning equipment and registers during checkout.
• Maintains equipment and reports issues in a timely manner.

Skills

Customer service

Leadership

Cash handling

Scheduling

Communication

Tools

POS System

Job description

Weis Markets is hiring for a front-end supervisor role in the Park Manor Plaza area. The position oversees store front-end operations, assists the Customer Experience Manager, and ensures efficient checkout through proper staffing and cash handling controls.

The role emphasizes customer service excellence, training of associates, and adherence to store policies, with competitive hourly pay and opportunities to improve the department’s performance.