Customer Experience Leader — Front End & Loyalty

The TJX Companies, Inc.; Midlothian (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a store leader at Marshalls in Midlothian, VA to promote an excellent customer experience and supervise front-end Associates. You will ensure courteous service, maintain store standards, and drive loyalty programs while leading by example.

Ideal candidates bring retail experience, leadership capabilities, and a strong focus on merchandising, teamwork, and training others. Flexible scheduling includes nights and weekends, with a comprehensive benefits package

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Role models outstanding customer service.
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Attention to detail

Train others

Leadership experience

Job description

The TJX Companies, Inc. is seeking a store leader at Marshalls in Midlothian, VA to promote an excellent customer experience and supervise front-end Associates. You will ensure courteous service, maintain store standards, and drive loyalty programs while leading by example.

Ideal candidates bring retail experience, leadership capabilities, and a strong focus on merchandising, teamwork, and training others. Flexible scheduling includes nights and weekends, with a comprehensive benefits package