Customer Experience Leader – Front-End Excellence

Five Below; Lakewood (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Five Below is seeking a capable store leadership Associate who can drive customer service excellence at the Lakewood, CO location. This hourly role supports opening/closing, front-end operations, and coaching crew members to achieve top customer scores while maintaining brand standards.

The candidate should have a High School diploma, 2+ years of management experience, strong communication, multitasking ability, and composure under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Customer service

Team leadership

Communication

Multitasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store leadership Associate who can drive customer service excellence at the Lakewood, CO location. This hourly role supports opening/closing, front-end operations, and coaching crew members to achieve top customer scores while maintaining brand standards.

The candidate should have a High School diploma, 2+ years of management experience, strong communication, multitasking ability, and composure under pressure.