Customer Experience Leader, Electric Heat

SPX; Brentwood (MO); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous PTO

Health insurance

401(k) match

Education assistance

Job summary

SPX Technologies in Brentwood, MO is seeking a Customer Experience Manager for its Electric Heat business. You will define the customer experience strategy, build a capable team, and align cross‑functional partners to deliver best‑in‑class service across brands, channels, and key accounts.

This hands‑on leader will set priorities, guide day‑to‑day customer service, manage escalations, and drive process improvements while balancing long‑term strategy with practical execution.

Qualifications

• Six+ years of progressive customer service or customer‑experience leadership.
• Experience setting direction for a customer service function in a high‑volume B2B environment.
• Proven ability to build teams, develop supervisors, and improve performance through coaching and metrics.
• Strong knowledge of order management, service standards, and customer satisfaction processes.
• Experience with ERP, order‑entry, and customer‑service tooling; data‑driven decision making.

Responsibilities

• Define and communicate the customer experience vision, priorities, and service standards.
• Lead a high‑performing Customer Experience organization, including coaching and career development.
• Manage senior customer relationships including National Accounts and strategic customers.
• Provide hands‑on leadership for inquiries, orders, pricing, and escalations.
• Develop and monitor KPIs for responsiveness, quality, and satisfaction.
• Lead ERP implementation, system improvements, and process standardization.
• Coordinate cross‑functional collaboration to meet commitments and improve outcomes.

Skills

Leadership

Customer Experience

Cross-functional Leadership

Strategic Planning

ERP Systems

Oracle/Syteline

Education

Bachelor's degree in Business Administration or related

Tools

Oracle ERP

Syteline

CRM systems

Microsoft Office

Job description

SPX Technologies in Brentwood, MO is seeking a Customer Experience Manager for its Electric Heat business. You will define the customer experience strategy, build a capable team, and align cross‑functional partners to deliver best‑in‑class service across brands, channels, and key accounts.

This hands‑on leader will set priorities, guide day‑to‑day customer service, manage escalations, and drive process improvements while balancing long‑term strategy with practical execution.