Senior CX Leader, Electric Heat Solutions

SPX Technologies, Inc.; St. Louis (MO); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Generous PTO

Health insurance

401(k) match

Educational assistance

Leadership development

Recognition programs

Job summary

SPX Technologies, Inc. is seeking a Customer Experience Manager for the Electric Heat business. You will define the customer experience direction and lead a capable, customer-focused team across brands, channels, and national accounts.

You will establish service standards, operating rhythms, and accountability, while balancing long-term strategy with hands-on execution in a fast-paced, cross-functional environment. Responsibilities include shaping the roadmap and driving continuous improvements.

Qualifications

• Six (6) or more years of progressive customer service, customer operations, order management, or related experience, including significant people-leadership responsibility.
• Experience setting direction for a customer experience function while remaining hands-on in a high-volume business-to-business environment.
• Strong knowledge of customer order management, inquiry resolution, claims, escalations, service standards, and customer satisfaction processes.

Responsibilities

• Define and lead the customer experience direction for the Electric Heat business and related platforms.
• Build and develop a high-performing Customer Experience organization with supervisors and frontline staff.
• Lead customer meetings, quarterly business reviews, and handle escalations with accountability and clear communication.
• Develop staffing, onboarding, training, and career development plans to strengthen bench capability.
• Own ERP and systems-related initiatives, ensuring alignment with sales, operations, and finance for accurate order execution.

Job description

SPX Technologies, Inc. is seeking a Customer Experience Manager for the Electric Heat business. You will define the customer experience direction and lead a capable, customer-focused team across brands, channels, and national accounts.

You will establish service standards, operating rhythms, and accountability, while balancing long-term strategy with hands-on execution in a fast-paced, cross-functional environment. Responsibilities include shaping the roadmap and driving continuous improvements.