Customer Experience Leader — Drive WOW Front-End

Five Below; York, Northern (York County, KY); Hybrid; USD 21,000 - 25,000; Part time

Job summary

Five Below is hiring for a part-time hourly leadership role in York, PA. You will supervise crew, maintain high service standards, and drive front-end performance in a fast-paced discount store.

Responsibilities include training staff, achieving service score goals, managing merchandising, and ensuring safety and housekeeping. The role requires 2+ years of management, strong communication, and the ability to multi-task under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Customer service

Communication skills

Multi-tasking

Flexibility

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for a part-time hourly leadership role in York, PA. You will supervise crew, maintain high service standards, and drive front-end performance in a fast-paced discount store.

Responsibilities include training staff, achieving service score goals, managing merchandising, and ensuring safety and housekeeping. The role requires 2+ years of management, strong communication, and the ability to multi-task under pressure.