Store Sales Leader | Customer Experience Champion

The Michael's Companies; Bozeman (MT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) plan with employer match

Tuition assistance

Job summary

The Michaels Companies is seeking a Sales Manager in Bozeman to lead store operations and a high-performing sales team. You will coach staff, drive customer-centric selling, and ensure exceptional service while upholding brand standards and SOPs.

You will manage POS usage, oversee events and in-store programs, and support omni-channel services like BOPIS and Same Day Delivery to deliver strong results.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach and develop team members.
• Strong understanding of customer experience and selling behaviors.
• Experience with store operations and SOP adherence.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Drive sales results and an engaging customer experience.
• Oversee front-end and service operations and ensure brand standards.
• Provide MOD coverage and maintain floor leadership and service standards.
• Promote loyalty programs and omni-channel order fulfillment.

Skills

Retail leadership

Customer experience

Staff coaching

Merchandising

POS systems

Tools

POS system

Self-checkout

Job description

The Michaels Companies is seeking a Sales Manager in Bozeman to lead store operations and a high-performing sales team. You will coach staff, drive customer-centric selling, and ensure exceptional service while upholding brand standards and SOPs.

You will manage POS usage, oversee events and in-store programs, and support omni-channel services like BOPIS and Same Day Delivery to deliver strong results.