Equities CX Leader — Finance Team (In-Person)

WinsAbove; Texas, United States, Northern America, Americas; Hybrid; USD 97,000 - 114,000; Full time

Benefits offered by this job

Health insurance for employees

Equity ownership

401(k) matching

AI tools for all employees

Lifestyle wallet

Job summary

Robinhood is seeking a Customer Experience Manager for Trump Accounts to lead a high-performing, customer-facing team. You will coach, develop, provide help desk support, and inspire team members while ensuring targets are met and elevating the customer experience.

You will serve as a subject matter expert on equities and market topics, guiding through change with clear communication and upholding Robinhood's values of safety, clarity, and accountability.

Qualifications

• Active FINRA licensing required.
• Prior leadership experience with a track record of results.
• Deep knowledge of equities, corporate actions, and retirement accounts.

Responsibilities

• Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics.
• Cultivate a positive, inclusive team culture that aligns with Robinhood's values.
• Guide your team through change with effective communication and clarity.
• Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics.
• Support your team with expertise in investment-related topics including custodial accounts, IRAs, brokerage accounts, and investor education.

Skills

Active FINRA licensing

Leadership experience

Interpersonal & mentorship

Equities knowledge

Change management

Job description

Robinhood is seeking a Customer Experience Manager for Trump Accounts to lead a high-performing, customer-facing team. You will coach, develop, provide help desk support, and inspire team members while ensuring targets are met and elevating the customer experience.

You will serve as a subject matter expert on equities and market topics, guiding through change with clear communication and upholding Robinhood's values of safety, clarity, and accountability.