Customer Experience Leader

Five Below; United States; On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below is seeking an energetic leader to manage store operations and teamwork in a dynamic retail environment. You will coach crew members, uphold customer service standards, and drive performance across front-end operations and stock areas.

This hourly role requires opening/closing responsibilities, flexible scheduling, and a focus on safety, cleanliness, and guest satisfaction. Competitive hourly starting at $15.00 with opportunities to grow.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• WOW the Customer with personal contact; trains the crew on the BEST customer service experience and ensures a fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals as directed by the District Manager.
• Oversee front-end operations and merchandising; ensure equipment and training for services where applicable.
• Open and close procedures; maintain store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in the absence of the Store Manager.
• Partner with the Store Manager to recruit, train, coach, develop and supervise crew members.
• Review corporate communications and respond accordingly.
• Collaborate with the leadership team on merchandising procedures and World Recovery.
• Conduct store maintenance and stock room duties; manage general upkeep.
• Additional responsibilities as determined by the Store Manager.

Skills

Management

Communication

Multi-tasking

Creativity

Stress management

Customer service

Education

High school diploma

College experience preferred

Job description

Five Below is seeking an energetic leader to manage store operations and teamwork in a dynamic retail environment. You will coach crew members, uphold customer service standards, and drive performance across front-end operations and stock areas.

This hourly role requires opening/closing responsibilities, flexible scheduling, and a focus on safety, cleanliness, and guest satisfaction. Competitive hourly starting at $15.00 with opportunities to grow.