Customer Experience Lead: Wow Guests & Develop the Front End

Five Below; Eastvale (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Five Below is a dynamic retailer focused on a WOW customer experience, offering low-priced, on-trend items. In Eastvale you’ll lead front-end operations, ensuring fast, friendly checkouts and vibrant merchandising across candy, snacks, and more.

You will train and coach crew, drive customer service metrics, and partner with the store manager to recruit and develop staff. A minimum of two years of management experience and strong communication are required.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay organized.
• Creative thinking and problem solving.
• Ability to remain composed under pressure.

Responsibilities

• Ensures crew wow customers with personal contact and a fast, friendly checkout.
• Trains crew on customer service excellence (B.E.S.T.).
• Leads store toward customer service score goals set by District Manager.
• Oversees front-end operations and brand-standard merchandising.
• Ensures equipment is working and staff trained on services.
• Handles opening/closing, cleanliness, recovery, and readiness for customers.
• Performs store manager duties in the manager's absence.
• Partners with the store manager to recruit, train, coach, and supervise crew.
• Reviews corporate communications and responds accordingly.
• Collaborates with leadership on merchandising and recovery initiatives.
• Maintains stock room and daily store maintenance tasks.

Skills

Management experience

Communication skills

Multitasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is a dynamic retailer focused on a WOW customer experience, offering low-priced, on-trend items. In Eastvale you’ll lead front-end operations, ensuring fast, friendly checkouts and vibrant merchandising across candy, snacks, and more.

You will train and coach crew, drive customer service metrics, and partner with the store manager to recruit and develop staff. A minimum of two years of management experience and strong communication are required.