Customer Experience Lead & Training Coach

Winners Merchants International, L.P.; United States; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Scholarship program

Job summary

TJ Maxx, part of TJX Companies, invites you to join our team in Lancaster, PA. This role focuses on delivering a positive customer experience, mentoring Associates, and supporting front-end operations across shifts, including nights and weekends.

Qualified applicants will have retail experience, leadership exposure, and strong merchandising understanding. We offer competitive pay, benefits, and growth opportunities within our global off-price family.

Qualifications

• Strong understanding of merchandising techniques.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Communication skills

Organizational skills

Team player

Train others

Job description

TJ Maxx, part of TJX Companies, invites you to join our team in Lancaster, PA. This role focuses on delivering a positive customer experience, mentoring Associates, and supporting front-end operations across shifts, including nights and weekends.

Qualified applicants will have retail experience, leadership exposure, and strong merchandising understanding. We offer competitive pay, benefits, and growth opportunities within our global off-price family.