Customer Experience Lead & Training Coach

The TJX Companies, Inc.; Farmington (CT); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Associate discount

401(k)

Healthcare benefits

Paid holidays

Paid parental leave

Job summary

The TJ Maxx store in Farmington, CT, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience and mentor Associates. You will supervise front-end operations, support loyalty programs, and ensure a safe, organized store environment.

Ideal candidates bring retail experience, strong communication skills, and the ability to train others, with flexibility to work nights and weekends. Competitive pay and benefits offered.

Qualifications

• Strong communication and organizational skills
• Team player with the ability to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes loyalty programs and cash handling
• Trains and mentors Associates on front end principles
• Assigns registers and coordinates breaks for all Associates
• Addresses customer concerns promptly and ensures a positive experience
• Ensures adherence to labor laws, policies, and procedures
• Promotes safety and a clean store environment

Skills

Customer service

Merchandising

Leadership

Training others

Communication

Job description

The TJ Maxx store in Farmington, CT, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience and mentor Associates. You will supervise front-end operations, support loyalty programs, and ensure a safe, organized store environment.

Ideal candidates bring retail experience, strong communication skills, and the ability to train others, with flexibility to work nights and weekends. Competitive pay and benefits offered.