Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Richmond (VA); On-site; USD 19,286 - 20,664; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health and wellness perks

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking an associate to promote an exceptional customer experience at our Richmond, VA store. You will lead a team of front-end associates, ensuring prompt, courteous service and active loyalty promotion, while maintaining a clean, organized store.

The role emphasizes training, teamwork, and adherence to policies, with a flexible schedule that may include nights and weekends.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Retail experience

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Team player

Training others

Job description

Marshalls, part of The TJX Companies, Inc., is seeking an associate to promote an exceptional customer experience at our Richmond, VA store. You will lead a team of front-end associates, ensuring prompt, courteous service and active loyalty promotion, while maintaining a clean, organized store.

The role emphasizes training, teamwork, and adherence to policies, with a flexible schedule that may include nights and weekends.