Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Richmond (VA); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Life insurance

Paid holidays/vacation/sick

Employee assistance program

Job summary

Marshalls, a division of The TJX Companies, Inc., Richmond VA, is seeking a store associate to promote exceptional customer service and support a team on the front end. You will guide associates, maintain a clean, organized store, and engage customers to foster loyalty programs.

The role emphasizes teamwork, adaptability, and training, with opportunities to grow within TJX’s vast retail network and benefit from a comprehensive benefits package.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.

Skills

Communication

Organizational skills

Merchandising

Multi-tasking

Team player

Training others

Retail experience

Leadership experience

Job description

Marshalls, a division of The TJX Companies, Inc., Richmond VA, is seeking a store associate to promote exceptional customer service and support a team on the front end. You will guide associates, maintain a clean, organized store, and engage customers to foster loyalty programs.

The role emphasizes teamwork, adaptability, and training, with opportunities to grow within TJX’s vast retail network and benefit from a comprehensive benefits package.