Customer Experience Leader: Coach Teams & WOW Guests

Five Below; Springfield (MO); On-site; USD 23,000 - 30,000; Part time

Job summary

Five Below in Springfield, MO is seeking a store leadership role to drive guest experience and operational excellence. You will train crew, lead front-end operations, and collaborate with the store manager to reach customer service goals.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. You will oversee opening and closing procedures, maintain store cleanliness, and ensure efficient merchandising

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and service.
• Trains crew on the BEST customer service experience for fast, friendly checkouts.
• Leads store to achieve and maintain customer service score goals.
• Oversees front-end operations and visual merchandising per brand standards.
• Maintains front-end equipment and trains associates where applicable.
• Handles opening/closing procedures and store cleanliness.
• Performs store manager duties in absence and supports leadership.
• Recruits, trains, coaches, and supervises crew members.
• Reviews corporate communications and reacts accordingly.
• Partners with leadership on merchandising and stock recovery.
• Maintains stock room and performs general store maintenance.

Skills

Management

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

Five Below in Springfield, MO is seeking a store leadership role to drive guest experience and operational excellence. You will train crew, lead front-end operations, and collaborate with the store manager to reach customer service goals.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. You will oversee opening and closing procedures, maintain store cleanliness, and ensure efficient merchandising