Customer Experience Lead (Store Ops & Training)

Five Below; Escanaba (MI); On-site; USD 16,000 - 23,000; Part time

Job summary

Five Below is hiring for an hourly role in Michigan. The candidate will oversee daily store operations, supervise associates, and ensure excellent guest experiences at checkout.

Responsibilities include training staff on the BEST customer service practices, handling stock, and supporting onboarding. Must be able to work flexible hours including weekends and maintain a high-energy, customer-focused approach.

Qualifications

• High School Graduate or equivalent
• College experience preferred

Responsibilities

• Ensures crew members wow the customer through personal contact
• Trains crew on the BEST customer service experience for fast, friendly checkout
• Oversees daily activities of store associates and maintains customer service
• Assists with receiving, unpacking and organizing new stock for quick shelf placement
• Acts as Manager on Duty and oversees store operations, staff, and safety

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Education

High School or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly role in Michigan. The candidate will oversee daily store operations, supervise associates, and ensure excellent guest experiences at checkout.

Responsibilities include training staff on the BEST customer service practices, handling stock, and supporting onboarding. Must be able to work flexible hours including weekends and maintain a high-energy, customer-focused approach.