Store Operations Lead & Customer Experience Coach

Five Below Inc; Novi (MI); On-site; USD 19,000 - 23,000; Full time

Job summary

Five Below Inc. is seeking a Store Manager on Duty to lead daily operations, guest experiences, and crew development in Novi, MI. You will oversee cash handling, inventory, merchandising, and store safety to ensure a smooth, high-energy shopping environment.

This hourly role requires at least 1 year of management experience, strong communication, and multitasking under pressure. Starting pay is $14.23 per hour with growth opportunities as Five Below expands.

Qualifications

• Minimum 1 year of management experience in retail or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Flexible schedule including days, evenings, weekends.

Responsibilities

• Ensures all crew members wow the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Excellent verbal and written

Ability to multitask

Creative thinking

Maintain composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below Inc. is seeking a Store Manager on Duty to lead daily operations, guest experiences, and crew development in Novi, MI. You will oversee cash handling, inventory, merchandising, and store safety to ensure a smooth, high-energy shopping environment.

This hourly role requires at least 1 year of management experience, strong communication, and multitasking under pressure. Starting pay is $14.23 per hour with growth opportunities as Five Below expands.