Customer Experience Lead – Store Operations

Five Below Inc; Wyncote (Montgomery County); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below Inc. is seeking a store leadership professional in a fast-paced retail environment in the United States. You will oversee daily activities, help train crew members, and drive top-notch customer service to ensure a swift and friendly checkout experience.

As Manager on Duty, you will manage store operations, respond to urgent issues, and support onboarding and ongoing training to boost performance, while maintaining overall store standards and merchandising execution.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and remain composed under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly checkout experience.
• Oversee daily activities of store associates and ensure they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick stocking on the sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and customer service.

Skills

Verbal communication

Written communication

Multi-tasking

Calm under pressure

Leadership

Creativity

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store leadership professional in a fast-paced retail environment in the United States. You will oversee daily activities, help train crew members, and drive top-notch customer service to ensure a swift and friendly checkout experience.

As Manager on Duty, you will manage store operations, respond to urgent issues, and support onboarding and ongoing training to boost performance, while maintaining overall store standards and merchandising execution.