Customer Experience Lead – Retail Store

Five Below; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below in the United States is seeking a Store Manager to lead a fast-paced team and ensure excellent customer service at the front end and throughout the store.

You will recruit, train, and coach crew, manage daily operations, and uphold corporate standards. This role requires a minimum of two years in retail management, strong communication, and the ability to multi-task under pressure.

Qualifications

• High school diploma or equivalent required; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.
• Creative thinking.

Responsibilities

• Ensures crew deliver WOW customer service with friendly, efficient checkouts.
• Leads store to achieve customer service score goals set by District Manager.
• Oversees front-end merchandising and equipment readiness; trains staff accordingly.
• Manages opening/closing procedures and maintains store cleanliness and readiness.
• Performs store manager duties in absence of the manager.
• Partners with the store manager to recruit, train, coach and supervise crew.
• Reviews corporate communications and implements as needed.
• Collaborates with leadership on merchandising and recovery procedures.
• Performs general store maintenance and stockroom organization.
• Adapts responsibilities as dictated by store needs.

Skills

Leadership

Communication

Multitasking

Creativity

Resilience

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in the United States is seeking a Store Manager to lead a fast-paced team and ensure excellent customer service at the front end and throughout the store.

You will recruit, train, and coach crew, manage daily operations, and uphold corporate standards. This role requires a minimum of two years in retail management, strong communication, and the ability to multi-task under pressure.