Customer Experience Lead (Retail)

Five Below; Grand Rapids (MI); On-site; USD 16,172 - 23,033; Part time

Job summary

Five Below in Grand Rapids, Michigan, is looking for a management team member who will ensure all crew members provide outstanding customer service and assist in store operations. The ideal candidate will have at least one year of management experience and strong communication skills.

This position involves training crew members, managing daily activities, and ensuring effective customer interactions. Applicants should be able to handle flexible schedules and physical tasks associated with retail operations.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.

Responsibilities

• Ensure crew members provide excellent customer service.
• Train crew on customer service standards.
• Manage daily store activities and operations.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Grand Rapids, Michigan, is looking for a management team member who will ensure all crew members provide outstanding customer service and assist in store operations. The ideal candidate will have at least one year of management experience and strong communication skills.

This position involves training crew members, managing daily activities, and ensuring effective customer interactions. Applicants should be able to handle flexible schedules and physical tasks associated with retail operations.