Customer Experience Lead & Process Coach

Motion; Birmingham, Northern (AL, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Motion Industries is seeking a Customer Service Supervisor in Birmingham, AL to oversee daily tasks of CS staff and drive performance improvements. You will coach team members, coordinate with internal departments, and help streamline processes using lean methods.

The role requires leadership, strong communication, and a business-focused mindset to support division goals and ensure high customer satisfaction. On-site position in Birmingham with standard benefits.

Qualifications

• Bachelor's degree typically required.
• 3–5 years of related experience preferred.
• Strong leadership and communication skills essential.

Responsibilities

• Oversees daily planning and tasks of Customer Service Representatives.
• Monitors performance metrics and coaches staff to improve quality and productivity.
• Coordinates with Purchasing, AR, Outside Sales, Operations and leadership to hit division goals.
• Improves department processes and implements lean practices.
• Provides guidance to reps and supports inquiry and order follow-ups.
• Shares pricing approvals for deviations and handles RMA/CM requests.
• Ensures ISO/quality guidelines are followed and daily reports are produced.
• Coordinates pricing deviation approvals and RMA/CM requests.
• Ensures ISO/quality guidelines are followed and daily reporting is managed.
• Performs CSR duties as needed.

Skills

Leadership

Communication

People management

Analytical thinking

Financial acumen

Customer relations

Customer relations

Education

Bachelor's degree

Job description

Motion Industries is seeking a Customer Service Supervisor in Birmingham, AL to oversee daily tasks of CS staff and drive performance improvements. You will coach team members, coordinate with internal departments, and help streamline processes using lean methods.

The role requires leadership, strong communication, and a business-focused mindset to support division goals and ensure high customer satisfaction. On-site position in Birmingham with standard benefits.