Customer Service Supervisor

Motion; Birmingham, Northern (AL, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Motion Industries is seeking a Customer Service Supervisor in Birmingham, AL to oversee daily tasks of CS staff and drive performance improvements. You will coach team members, coordinate with internal departments, and help streamline processes using lean methods.

The role requires leadership, strong communication, and a business-focused mindset to support division goals and ensure high customer satisfaction. On-site position in Birmingham with standard benefits.

Qualifications

• Bachelor's degree typically required.
• 3–5 years of related experience preferred.
• Strong leadership and communication skills essential.

Responsibilities

• Oversees daily planning and tasks of Customer Service Representatives.
• Monitors performance metrics and coaches staff to improve quality and productivity.
• Coordinates with Purchasing, AR, Outside Sales, Operations and leadership to hit division goals.
• Improves department processes and implements lean practices.
• Provides guidance to reps and supports inquiry and order follow-ups.
• Shares pricing approvals for deviations and handles RMA/CM requests.
• Ensures ISO/quality guidelines are followed and daily reports are produced.
• Coordinates pricing deviation approvals and RMA/CM requests.
• Ensures ISO/quality guidelines are followed and daily reporting is managed.
• Performs CSR duties as needed.

Skills

Leadership

Communication

People management

Analytical thinking

Financial acumen

Customer relations

Customer relations

Education

Bachelor's degree

Job description

## Customer Service SupervisorApply: On-Site: Birmingham, AL, USA: Full time: Posted Yesterday: R26\\_0000029419**Customer Service Supervisor****SUMMARY:**Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.**JOB DUTIES*** Monitors and evaluates performance metrics.* Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.* Identifies training needs and conducts training on operating procedures and other work guidelines.* Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.* Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.* Provide assistance and guidance to Customer Service Representatives and Account Representatives.* Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.* Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.* Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.* Provides buy/sell guidance on non-stock inquiries.* Performs the duties of a Customer Service Representative at times for customer responsiveness.* Performs other duties as assigned.**EDUCATION & EXPERIENCE**Typically requires a bachelor's degree and three (3) to five (5) years of related experience.**KNOWLEDGE, SKILLS, ABILITIES*** Leadership, communication, relationship and people management skills required* Analytical and mathematic skills required* Financial acumen required* Reliability, organization and attention to detail required* Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving**PHYSICAL DEMANDS:** Occasionally required to lift and or move up to 25lbs**LICENSES & CERTIFICATIONS:** None required.**SUPERVISORY RESPONSIBILITY:** 5-10 Direct Reports**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION**: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.**DISCLAIMER:** This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.